Allowing Customers to Return Items Using Their Own Shipping Method
What is customer self-shipping?
With ReturnZap, you can allow customers to arrange their own shipping back to you.
This provides your customers the greatest flexibility when returning items and also passes the cost of return shipping back to the customer.
Enabling the self-ship option via global settings
Self-ship return labels are enabled by default within ReturnZap. You can toggle this functionality on or off by navigating to ReturnZap Settings > Shipping. Find the option for Return Labels > Return Label Options and selecting enable or disable.
Be sure to hit save before exiting the page.
What customers see after creating a return
After submitting a return with self-shipping selected, customers will be taken to the return confirmation page.
If returns are set to automatically approve, customers will the option to Download return instructions. This will open a PDF with return details as well as return shipping instructions, including the return address for the return warehouse assigned to the return.
If returns are set to require manual review and approva, customers will see that their return is pending. They will receive an email notification with return instructions attached once you approve their return via the ReturnZap admin.
Shipping instructions for self-ship returns
The RMA form will include important order details to help with return processing, and will also include the return address for the return.
Self-ship FAQs
Can customers upload tracking numbers for self ship returns?
At this time ReturnZap does not support customer-uploaded tracking numbers for self-ship returns. You can always ask your customer to provide tracking information via email or a support ticket.
I have multiple warehouses where I accept returns. Will return logic still apply to self-shipped returns?
Yes, return routing rules still apply to self-shipped returns. The proper return shipping address will populate on the return shipping instructions page.