ReturnZap Release Updates
May 6 2024
Staff email notifications now support multiple email addresses
Shops can now define more than one email address to receive staff email notifications when a return is submitted through ReturnZap.
Additional email addresses can be defined in Settings > Notifications > Staff Notifications. Email addresses should be separated with commas.
Sendcloud webhooks now supported for real time tracking updates
Shops using the ReturnZap Sendcloud API integration can now configure webhooks to receive real-time return tracking updates in ReturnZap.
Webhooks can be configured during the Sendcloud API key creation process by adding the following Webhook url into the Sendcloud interface:
https://api.returnzap.com/webhooks/sendcloud-tracking-events/
Webhooks can also be added for existing Sendcloud API keys by clicking "Configure" from the Sendcloud Integrations page.
Learn more about configuring the ReturnZap <> Sendcloud integration here.
April 24 2024
Customer paid returns now supported when return requires approval
Shops can now offer customer paid return labels in the ReturnZap portal when a return requires approval. Previously the option for customer paid labels was suppressed when a return requires approval.
ReturnZap will authorize a charge on the customer's payment method and hold it for 7 days when a return is submitted for approval. Payment will be captured at the time the return is approved and a label is generated.
If the return is not approved within 7 days then the payment authorization will expire and the return will automatically be converted to a "self ship" return.
Read more about customer paid returns in ReturnZap here.
April 20 2024
Improved naming of return methods on staff email notifications
To reduce confusion, we have re-named the shipping methods displayed in staff notification emails when a return is submitted.
The three options for "Return shipping method" are now:
- Prepaid
- Paid
- Self-shipping
New option to download and save QR codes in portal
Customers now have the option to click a button to download QR codes which are generated in the ReturnZap returns portal.
April 5 2024
Added new return rule attribute - location ID
The ReturnZap rules engine now supports rule attributes based on an order's original fulfillment location ID.
Using this new attribute, shops can create rules to route returns to different destinations based on the original fulfillment location.
The rule attribute uses a Shopify location ID as an input value. You can find these values in your Shopify account by navigating to Settings > Locations and clicking on a warehouse location.
The ID for this location can be found in the URL for the page:
March 20 2024
Order lookup now supports up to 200 order line items
ReturnZap now displays up to 200 individual order line items during the order lookup step within the returns portal.
This was previously capped at 50, resulting in some situations where customers were not able to initiate a return for the desired line items.
March 6 2024
Bonus store credit incentive now available!
To further incentivize customers to select store credit instead of a refund, ReturnZap now allows shop admins to configure bonus credit.
Your customers will see this credit as an option within the returns portal. If selected, this amount will be added to the credit issued to the customer when you process the return through the ReturnZap admin.
This feature is available on the ReturnZap Pro plan and above.
For more information on configuring this new feature see our setup guide here.