Allowing Customers To Purchase a Return Label From The ReturnZap Returns Portal

How it Works

Charge customers for returns directly within the returns flow

With ReturnZap, you can allow customers to pay for return labels upfront, within the embedded self-serve customer returns portal.

Customers pay via a credit or debit card directly within the returns flow and do not need to contact your customer support.

An RMA and a return label are created once payment is received, allowing your customer to return their item(s) at no cost to you.

Shopify customers can buy return labels using a credit or debit card

Enabling the pay for label option via global settings

ReturnZap offers two types of customer paid labels

Paid labels through the ReturnZap global accounts

Available on all ReturnZap plans

  • Returns with origin US, Canada, UK, Germany, France, Netherlands, Begium, Australia
  • Payment and shipping labels use ReturnZap global accounts
  • ReturnZap pays for the cost of return shipping and handles payment from the end customer
  • No additional configuration required

Paid labels through your connected carrier accounts.

Requires a connected Stripe account. Available on ReturnZap Pro plans and above.

  • Customers purchase a return shipping label using your connected shipping accounts
  • Payment handled by your Stripe account, ReturnZap does not handle funds
  • Allows for additional flexibility for charging flat fees or including markups. Contact ReturnZap support to learn more.

Customer-paid return labels can be toggled on or off by navigating to Settings > Shipping and Return Labels within the ReturnZap app and selecting enable or disable.

Be sure to hit save before exiting the page!

Requirements to offer paid labels on your account

Customers on the ReturnZap Pro plan have the option of connecting their own Stripe credentials if they wish to user their own carriers accounts for billing purposes.

ReturnZap will charge the customer using your Stripe credentials and will generate a return label using your connected carrier accounts (Easypost, Shippo, or Sendcloud).

Learn more about setting up your Easypost account

Learn more about setting up a Shippo account

Learn more about setting up a Sendcloud account

Learn more about connecting a Stripe account

Still need help? Contact Us Contact Us