Creating customer returns notifications with ReturnZap

Customizable Shopify Returns Email Notifications

All ReturnZap plans let you customize the look and feel of the notifications you send to customers during the returns process.

All ReturnZap plans include the ability to edit the following customer notifications:

Waiting for return / Return created
Item received
Item refunded
Item exchanged
Store credit issued

With ReturnZap, you can also customize the confirmation message that your customers see once they submit a return via the self service returns portal.

All of these settings can be accessed by navigating to Settings > Email Notifications page

Customizing Staff Notifications

From the notifications setting page, you can configure ReturnZap to send a notification to a predefined email address whenever a return is created. Usually this is set to the store owner, or to a customer service representative.

Using the check box labeled "also attach the customer's RMA form to this notification email" you can also choose to include the RMA form for each return as an attachment to the email.

Shopify returns staff notifications — Enter an email address to receive an email notification for each return, and select whether to attach the detailed RMA form

Be sure to hit the 'Save' button each time you make a change.

Don't want to receive an email each time a return is created? No problem, just leave this section blank.

Modifying Returns Email Templates

ReturnZap automatically populates pre-written, pre-enabled templates. On install the Automatically approved and Received stage emails, plus QR code created and Return created (No shipping required), are enabled with default copy; the resolution emails are created with default copy but start disabled

With ReturnZap, you can customize up to 5 different notifications to be sent to your customers during the returns process.

You can also customize the 'reply-to' email address where customer responses to these messages will be sent. Best practice is to make this a customer support email address, so you can quickly deal with any customer returns issues.

Configuring the Return Notification Email Content

You can customize the notification for each of the 5 possible emails by clicking on the stage title. This will open a page that looks like this:

The email body is fully customizable, and supports HTML and liquid content.

You can also embed dynamic fields related to the return, for example customer first name or order numner.

ReturnZap gives you the tools to create a fully customized, branded messaging experience for your customers during the returns process.

Modifying the returns portal confirmation message

The last section of the Settings > Notifications page allows you to edit the message that is displayed to customers who create a return via the optional self service customer returns portal.

Successful Shopify return RMA completion message — The returns portal submission confirmation message supports HTML and Shopify variables

Like the email notifications, this notification also supports full HTML markup and Shopify variables to embed order number, RMA numbers, etc.