How Return Labels Work In ReturnZap

Return shipping in the portal

In the final step in the ReturnZap self-serve returns portal, your customers will be prompted to select from one or more return shipping methods.

You have the option to enable all or some of these methods, and to dynamically display different options based on rules you can set.

Three methods for return shipping:

‍You can enable multiple return shipping labels for your customers to select.

You can also dynamically control which shipping methods are available to your customers. For example, you may only offer prepaid labels to customers in the case of exchanges, but require that they arrange their own shipping for refunds.

Method	Details	More detail
Prepaid Labels	Connect an existing shipping account or set up a new account to use for returns shipping. Offer prepaid labels for free, or charge a fee to be deducted from refunds.	Learn more about prepaid return labels
Customer Self-Ship	Customer is responsible for arrange their own shipping. ReturnZap creates an RMA only, and provides return shipping instructions	Learn more about customer self-ship returns
Customer Paid Labels	Customer is responsible for shipping cost and can purchase a label directly in the ReturnZap returns portal. This can be done using ReturnZap global accounts (in many countries), or using your own accounts if you configure the optional integration with Stripe.com	Learn more about customer purchased return labels

Connecting carriers for prepaid shipping labels

There are 3 ways to create shipping labels within ReturnZap:

Purchase shipping labels directly from ReturnZap by using Shipping by ReturnZap
Connecting a 3rd party integration platform, such as Shippo or Sendcloud
Directly connecting a shipping carrier account to ReturnZap

Shipping by ReturnZap

ReturnZap can offer return shipping labels for purchase directly within our platform. Shipping by ReturnZap offers discounted shipping rates from popular carriers worlwide, with coverage in the US, Canada, UK, Australia, and Europe.

For more information on Shipping by ReturnZap click here:

https://help.returnzap.com/article/87-shipping-by-returnzap-overview

Third party integration platforms

These companies specialize in carrier integrations, and connect to ReturnZap through a simple API key.

These integrators offer both free and paid plans. The best integrator for you will depend on your geographic location and the mix of shipping carriers you wish to use.

Integration	Geography	Pricing	Details
Easypost	US, Canada, UK, Australia, some European carriers	Free for less than 10,000 returns per month,	Easypost offers turnkey shipping accounts with USPS, FedEx, UPS, and Canada Post. You can also connect your own accounts for dozens of carriers at no cost.
Sendcloud	UK, Europe	Free and Paid plans available. Paid plan required if >40 shipment per month and to connect your own accounts.	Easypost offers turnkey shipping accounts with many carriers in the UK and Europe. On paid plans, you can also connect your own accounts for dozens of carriers.
Shippo	US, Canada, UK, Australia, some European carriers	Free and Paid plans available. Paid plan allows you to connect your own accounts and pay lower fees per label,	Shippo offers turnkey shipping accounts with USPS, FedEx, UPS, Canada Post, Evri, Sendle, and others. On paid plans you can also connect your own accounts for dozens of carriers.
Shipstation	Worldwide	Paid Shipstation account with API access required	Shipstation works worldwide and supports different carrier options depending on your home market.

Direct carrier account connection

Customers on the ReturnZap Premium plan and above can directly connect existing carrier accounts to ReturnZap, without having to go through an integration platform.

Commonly used carriers include UPS, FedEx, DHL, Royal Mail, and more.

Contact ReturnZap support to enable a direct carrier connection.