How Translations Work in ReturnZap

Returns Portal Supported Languages

ReturnZap supports automatic returns portal translations for the following languages:

English
Spanish
German
French
Italian
Portuguese
Dutch
Chinese (traditional)
Coming Soon: Czech

This means that the customer-facing returns portal will display in the user's native language. The ReturnZap admin is available in English, French, German and Spanish. Each staff member can choose their own language with the Language field under Account on the ReturnZap Settings page.

How ReturnZap Translations Work

ReturnZap will automatically translate the customer facing returns portal based on the user's default language set in their browser. No additional work is required on your end to support this.

Translated Returns Portal Examples:

Shopify returns portal German language — Initial Returns Screen Translated to German

Shopify returns portal French language — Initial Returns Screen Translated to French

Select Return Portal German Translation — Select Item Screen - German

Select Return Portal Italian Translation — Select Item Screen - Italian

How to Test ReturnZap Translations

ReturnZap automatically detects the browser's default language. You can test the translation by changing the default language set in your browser.

Instructions to do this will vary by browser:

For Google Chrome: Instructions
For Safari: Instructions
For Microsoft Edge: Instructions

How to Customize ReturnZap Wording and Translations

You can replace ReturnZap's default wording for most texts in the returns portal, the RMA form and the Shopify extensions (the checkout widget and customer accounts) in Settings > Customer-facing verbiage. Select the language you want to change, find the text, enter your own wording and click Save. Wording is set per language, so repeat this for each language you want to change. Please reach out to support@returnzap.com if you need help.

Requesting New Returns Portal Languages

Does your shop operate in a language that ReturnZap does not currently support? Are you interested in having the ReturnZap returns portal translated into your shop's native language? We may be able to assist. Please contact our support team to discuss options.