Direct shipping carrier connection
Direct Shipping Carrier Connection
ReturnZap can connect directly to your existing shipping carrier accounts to generate return labels. This is available on the ReturnZap Advanced plan tier and above.
With a direct carrier connection, you do not need a third-party shipping platform such as EasyPost, ShipStation, or similar in the middle.
Why use a direct carrier connection
- Use the accounts and rates you already have. Return labels are generated against your own carrier account, so you keep your negotiated pricing and your existing billing relationship.
- No third-party integration required. There is no extra platform to subscribe to, configure, or maintain.
- Domestic and international coverage. Connect one carrier or several, across any of the regions you ship in.
- Fast setup. Most connections are completed in less than 24 hours once we have the required credentials.
Supported carriers
We support over 50 carriers. The most commonly requested include:
- UPS
- FedEx
- Royal Mail
- Australia Post
- Evri
- DPD
- DHL Express
- DHL Germany
- Chronopost
- Colissimo
- Mondial Relay
- InPost
- Canada Post
- Purolator
If your carrier is not listed above, contact us. There is a good chance we already support it, and if we do not, we can look at adding it.
What you need
You will need an active account with the carrier you want to connect. ReturnZap does not create carrier accounts on your behalf.
Each carrier requires different information to authorize the connection. Some use an API key, others require an account number plus credentials, and a few require you to request API access from the carrier first.
How to get connected
- Contact ReturnZap support and let us know which carrier or carriers you would like to connect.
- We will send you the exact requirements for that carrier, including which credentials to gather and where to find them in your carrier account.
- Send us the details using the secure method we provide.
- We complete the connection and test it. Typical setup time is under 24 hours.
Once the connection is live, the carrier becomes available as a return shipping option in your ReturnZap settings, and labels are generated straight from your account.
Frequently asked questions
Do I need to be on a specific plan?
Direct carrier connections are available on the Advanced plan and above.
Can I connect more than one carrier?
Yes. Many merchants connect multiple carriers, for example one for domestic returns and another for international.
Will I still be billed by my carrier?
Yes. Labels are generated against your own account, so the carrier bills you directly at your negotiated rates.
What if I do not have a carrier account?
If you would rather not manage carrier accounts, ReturnZap also offers prepaid label options that do not require your own carrier contract. Contact support and we will walk you through the alternatives.
Need help?
Contact ReturnZap support and let us know which carrier you would like to connect. We will send you the specific requirements and get the connection set up.