📢 ReturnZap Release Updates
February 21 2026
New rule condition: current sale price vs sale price at time of order
Many shops operate run sales by temporarily adjusting selling prices.
You can now create rules within ReturnZap based on implied discount percentage, by comparing the current item sale price to the sale price at the time of order.
General stability and security improvements
We've released several backend improvements to improve performance and security of the ReturnZap app and APIs.
February 05 2026
New option to allow customers to re-submit rejected return requests
Customers were previously always prevented from submitting new requests after a request was reviewed and rejected. Shops now have the option to allow customers to resubmit requests after request rejection.
This can be enabled by using the new check box available during the Reject action on the return page sidebar.
Return page timeline now tracks additional events
The return page within ReturnZap will now display timeline updates for 2 additional event types:
1) Return item expiration - The timeline will now display when one or more items within a return expire according to store settings:
2) Advanced exchange billing events - The timeline will now display when invoices are sent to customers to pay for exchange balances and when payments are made:
Enhancements to refund and shipping insurance flows
We've improved our logic when allocating refunds for orders which contain multiple transaction types.
We've released enhancements to allow for additional insurance options when purchasing shipping labels through Sendcloud.
January 26 2026
Backend and stability improvements
We've made several improvements to the ReturnZap backend and Shopify integration.
These enhancements include bug fixes, security enhancements, stability improvements, and enhanced speed and navigation.
January 13 2026
Support for additional Stripe payment methods
ReturnZap now allows for additional payment methods through our Stripe integration for customer paid returns.
Payment methods which use redirect payment methods (for example, Bancontact and iDeal) are now supported alongside options which require automatic instead of manual payment capture.
Improved return expiration logic
We've implemented improved handling of aged returns when return expiration is first enabled in ReturnZap settings