ReturnZap Release Updates

May 24 2024

ReturnZap backend design updated to align with latest Shopify design guidelines

We have updated the look and feel of the ReturnZap backend to match the latest Shopify design guidelines.

This change only impacts the overall design of the app, functionality is not impacted. The customer facing returns portal is unchanged.

ReturnZap is proud to be an official Built for Shopify app, meaning we follow Shopify design principles and have designed our application to feel like a natural extension of Shopify.

Shops can now trigger email notifications for test returns

Returns created in Test Mode will now trigger test notifications to the staff email address configured in ReturnZap settings.

Previously, test mode returns did not trigger any email notifications. This new functionality will make it easier to test notification setup during initial configuration.

Customers whose orders are used for Test Mode returns will not receive any notifications. If you do not wish to receive test mode email notifications, you may leave the staff notification email address blank during testing.

Learn how to configure staff notification email address here.

Sendcloud return labels now support Sendcloud tracking updates and branded notifications

We have added support for branded Sendcloud emails and tracking updates for return labels created through the ReturnZap Sendcloud integration.

Please contact ReturnZap support if you would like to enable branded Sendcloud tracking emails.

Bug fixes and general improvements

We have released several under the hood enhancements to improve the overall merchant and customer experience.

May 6 2024

Staff email notifications now support multiple email addresses

Shops can now define more than one email address to receive staff email notifications when a return is submitted through ReturnZap.

Additional email addresses can be defined in Settings > Notifications > Staff Notifications. Email addresses should be separated with commas.

Sendcloud webhooks now supported for real time tracking updates

Shops using the ReturnZap Sendcloud API integration can now configure webhooks to receive real-time return tracking updates in ReturnZap.

Webhooks can be configured during the Sendcloud API key creation process by adding the following Webhook url into the Sendcloud interface:

https://api.returnzap.com/webhooks/sendcloud-tracking-events/

Webhooks can also be added for existing Sendcloud API keys by clicking "Configure" from the Sendcloud Integrations page.

Learn more about configuring the ReturnZap <> Sendcloud integration here.

April 24 2024

Customer paid returns now supported when return requires approval

Shops can now offer customer paid return labels in the ReturnZap portal when a return requires approval. Previously the option for customer paid labels was suppressed when a return requires approval.

ReturnZap will authorize a charge on the customer's payment method and hold it for 7 days when a return is submitted for approval. Payment will be captured at the time the return is approved and a label is generated.

If the return is not approved within 7 days then the payment authorization will expire and the return will automatically be converted to a "self ship" return.

Read more about customer paid returns in ReturnZap here.


April 20 2024

Improved naming of return methods on staff email notifications

To reduce confusion, we have re-named the shipping methods displayed in staff notification emails when a return is submitted.

The three options for "Return shipping method" are now:

  • Prepaid
  • Paid
  • Self-shipping

New option to download and save QR codes in portal

Customers now have the option to click a button to download QR codes which are generated in the ReturnZap returns portal.


April 5 2024

Added new return rule attribute - location ID

The ReturnZap rules engine now supports rule attributes based on an order's original fulfillment location ID.

Using this new attribute, shops can create rules to route returns to different destinations based on the original fulfillment location.

The rule attribute uses a Shopify location ID as an input value. You can find these values in your Shopify account by navigating to Settings > Locations and clicking on a warehouse location.

The ID for this location can be found in the URL for the page:


March 20 2024

Order lookup now supports up to 200 order line items

ReturnZap now displays up to 200 individual order line items during the order lookup step within the returns portal.

This was previously capped at 50, resulting in some situations where customers were not able to initiate a return for the desired line items.


March 6 2024

Bonus store credit incentive now available!

To further incentivize customers to select store credit instead of a refund, ReturnZap now allows shop admins to configure bonus credit.

Your customers will see this credit as an option within the returns portal. If selected, this amount will be added to the credit issued to the customer when you process the return through the ReturnZap admin.

This feature is available on the ReturnZap Pro plan and above.

For more information on configuring this new feature see our setup guide here.


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