📢 ReturnZap Release Updates
April 6 2026
New follow up question types
ReturnZap allows for an unlimited number of "follow up questions" after the primary return reason. These questions previuosly took the form of either choices or long text.
Follow up questions can now take additional forms:
- File upload
- Short text box
- Number
- Date
- Yes/No
These changes will allow for even more flexible return workflows within the ReturnZap portal. For example, you can now prompt customers to upload images if they answer a previous question in a specific way.
Usability and stability improvements
We've made several improvements that make ReturnZap easier to setup, navigate, and implement. We've combined backend settings options where appropriate and made the overall layout easier to understand.
We've also released several backend fixes aimed at improving stability and eliminating bugs.
March 27 2026
Zendesk integration
The ReturnZap <> Zendesk integration is now available. For shops using Zendesk for customer support, the integration will display real time return status updates on the ticket sidebar.
Learn more about the integration here: https://help.returnzap.com/article/102-the-returnzap-zendesk-integration
Check rates for Shipping by ReturnZap
You can now check rates for Shipping by ReturnZap shipping methods.
To check rates:
- Enter to/from shipping addresses
- Enter package dimensions
- Enter package weights
ReturnZap will display available shipping methods and the corresponding shipping rate.
March 23 2026
New analytics dashboard available
We've released an enhanced analytics dashboard, now available for shops on all plans using the Try our new dashboard button.
The new dashboard provides better visibility to key return metrics such as:
- Overall return rate %
- Retention rate % - measuring the overall rate of returns diverted away from refunds in favor of store credit and exchange
- Return pipeline view
- Detailed product level return rates (available on ReturnZap Advanced plan and above)
- Shipping economics
- Financial impact summary
Improvements to ReturnZap rule creation
Rules now support multiple actions
Each rule can now have multiple actions, eliminating the need to create overlapping rules with the same set of conditions to achieve different outcomes.
For example, a single rule can now be set up to waive a shipping fee AND require manual review and approval for a specific return reason.
More advanced rule logic with condition groups
The rule editor now allows for multiple condition groups.
These allow you to combine AND and OR logic together to create advanced logic sets which were previously difficult or impossible to achieve.
March 15 2026
Improvements to portal exchange flows
We've enhanced the customer facing exchange flow, adding new images and improving the overall look and feel of the variant exchange process.
New options for commercial invoice attachment
ReturnZap can now generate and attach commercial invoices to the return authorization PDF for international returns.
Commercial invoices were previously always sent electronically for supported carriers. They can now be included alongside shipping labels as part of the PDF. Options to attach include:
- Never generate
- Generate only if not electronically submitted
- Always generate
Configure these options in Settings > Shipping > International > Commercial invoice attachment
General performance and stability improvements
We have made numerous enhancements related to exchange workflows and have released several backend improvements to support upcoming features related to analytics and return rules.
March 02 2026
More granular control of exchanges via rules
ReturnZap rules can now individually disable exchanges for the same product (variant exchange) or for different products.
February 21 2026
New rule condition: current sale price vs sale price at time of order
Many shops operate run sales by temporarily adjusting selling prices.
You can now create rules within ReturnZap based on implied discount percentage, by comparing the current item sale price to the sale price at the time of order.
General stability and security improvements
We've released several backend improvements to improve performance and security of the ReturnZap app and APIs.
February 05 2026
New option to allow customers to re-submit rejected return requests
Customers were previously always prevented from submitting new requests after a request was reviewed and rejected. Shops now have the option to allow customers to resubmit requests after request rejection.
This can be enabled by using the new check box available during the Reject action on the return page sidebar.
Return page timeline now tracks additional events
The return page within ReturnZap will now display timeline updates for 2 additional event types:
1) Return item expiration - The timeline will now display when one or more items within a return expire according to store settings:
2) Advanced exchange billing events - The timeline will now display when invoices are sent to customers to pay for exchange balances and when payments are made:
Enhancements to refund and shipping insurance flows
We've improved our logic when allocating refunds for orders which contain multiple transaction types.
We've released enhancements to allow for additional insurance options when purchasing shipping labels through Sendcloud.
January 26 2026
Backend and stability improvements
We've made several improvements to the ReturnZap backend and Shopify integration.
These enhancements include bug fixes, security enhancements, stability improvements, and enhanced speed and navigation.
January 13 2026
Support for additional Stripe payment methods
ReturnZap now allows for additional payment methods through our Stripe integration for customer paid returns.
Payment methods which use redirect payment methods (for example, Bancontact and iDeal) are now supported alongside options which require automatic instead of manual payment capture.
Improved return expiration logic
We've implemented improved handling of aged returns when return expiration is first enabled in ReturnZap settings